Frequently Asked Questions

Answers to all your questions about wendb

From opening an account to claiming bonuses, depositing with bKash, and safe gaming — find detailed information on all of it right here.

wendb is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, slots, live casino, and much more. Below we have arranged the most frequently asked questions from our players into five categories. Click any question to see the full answer. Our 24/7 Bengali live chat support is always here for you.
Account and Registration

Account and Registration

To open an account at wendb, you need an active mobile number and a valid email address. The registration process is fully online and can be completed in just a few minutes. If you fill in your details correctly, the account is activated immediately.

wendb is only for individuals aged 21 or older. You will need to confirm your date of birth during registration. Underage individuals are not permitted to open an account, and any such accounts will be closed after verification.

No, each person may only hold one wendb account. If the same person opens multiple accounts, those accounts will be closed and the balance may be forfeited. Contact our support team if you have any issues.

Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. The whole process is secure and simple. If you run into trouble, chat with us on live chat.

Account verification may be required for withdrawals. The verification process generally requires you to provide details from your national ID card or passport. This is done to protect your account and prevent fraud. Providing accurate information means verification is completed quickly.
Deposits and Withdrawals

Deposits and Withdrawals

Funds deposited via bKash are generally added to your wendb account instantly. During peak hours it may occasionally take 1–5 minutes. If your balance has not updated after a deposit, contact us directly on live chat with a screenshot.

The minimum deposit amount at wendb is ৳500 — this limit applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. Deposits below ৳500 are not possible. This is the same for all payment methods.

Yes, Nagad and Rocket are accepted at wendb as fully secure payment methods. Every transaction is protected by SSL encryption. Your financial information is never shared with any third party. Upay and bank transfer are equally secure.

The minimum withdrawal amount from wendb is ৳800. Withdrawal requests generally take 15 minutes to 2 hours to process. In most cases money arrives via bKash and Nagad very quickly. Bank transfers may take a little longer.

wendb does not charge any fees of its own for deposits or withdrawals. However, your mobile banking service (bKash, Nagad, Rocket, Upay) may deduct a small charge according to their own terms. Standard bank charges apply for bank transfers.

wendb accepts transfers from major banks in Bangladesh, such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Make the transfer with the correct account number and details, and do not forget to include the reference number.
Games and How to Play

Games and How to Play

To bet on BPL (Bangladesh Premier League) matches at wendb, you first need to have a balance in your account. Go to the cricket section and select the match you want. Betting options are available both before the match starts and while it is in progress. The odds for each bet update in real time.

RTP stands for Return to Player — it is a percentage that indicates how much a slot game returns to players on average over the long term. For example, if a game has an RTP of 96%, on average ৳96 comes back for every ৳100 bet — however this is not a guarantee for any individual session.

Yes, wendb is fully mobile-friendly. The site works very well on browsers for both Android and iOS devices. Slots, live casino, and cricket betting — everything can be played comfortably on mobile. There is no need to download a separate app.

At the wendb live casino you will find Roulette, Blackjack, Baccarat, Sic Bo, and many more games with real dealers. Games from leading providers including Evolution Gaming and Ezugi are available. Everything can be played via live video streaming.

wendb uses software from certified and trusted game providers only — such as Pragmatic Play, PG Soft, JILI, Spribe, and others. All games use RNG (Random Number Generator) technology, which keeps results completely unbiased.

Yes, betting on various international cricket tournaments is available at wendb, including the T20 World Cup and IPL. You can view detailed odds before a match starts, and in-play betting is also available. Check the cricket page regularly for updates.
Bonuses and Promotions

Bonuses and Promotions

wendb offers new members a 120% first deposit bonus of up to ৳20,000. That means if you deposit ৳10,000, you will receive an extra ৳12,000 in bonus funds. The bonus is credited to your account right after your first deposit.

A 25x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 25 times before a withdrawal can be made. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing. Full terms can be found on our terms and conditions page.

The wendb VIP program has four levels: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). Play regularly and spend more time on the platform to move up to higher levels.

The welcome bonus can generally be used on most games including slots, live casino, and sports betting. However, some specific games or bet types may contribute less toward the wagering calculation. See our terms and conditions for full details.

VIP members receive cashback on their net losses each week. The cashback amount is determined by your VIP level — from Bronze through to Platinum. Cashback from the previous week is generally added to your account every Monday.
Safety and Responsible Gaming

Safety and Responsible Gaming

Yes, wendb uses SSL encryption technology to keep all personal and financial information secure. Your information is never shared with any unauthorized third party. Read our privacy policy for more details.

wendb takes responsible gaming very seriously. You can set your own deposit limits or session time limits. Contact our support team for temporary or permanent self-exclusion. Visit our responsible gaming page to learn more.

To self-exclude, contact us via our 24/7 live chat support or by email. You can close your account for a specific period (7 days, 30 days, 6 months) or permanently. Logging in will not be possible during the exclusion period.

If you notice unusual logins or transactions on your account, change your password immediately and let us know via live chat. Our security team will act quickly. Reporting suspicious activity means your account will be secured without delay.

wendb is strictly for individuals aged 21 or older only. Age is verified during registration and identity may be checked at any time. Preventing underage play is part of our responsibility.

The wendb support team provides assistance in Bengali seven days a week, 24 hours a day. You will find the live chat button at the bottom of any page on the site, or you can write to us by email at [email protected]. Support is available according to Bangladesh Standard Time (BST, UTC+6).

Still have questions? Contact support

Our Bengali support team is always ready to help with any questions. Chat with us live right now.

Contact us on Live Chat
24/7 Bengali Support — Bangladesh Standard Time (BST, UTC+6)  |  [email protected]