For ages 21+ only

Responsible Gaming at wendb — Safe and Secure Gaming

wendb believes that gaming should always be for entertainment — and we are committed to ensuring that experience always stays in your control.

Our Commitment

wendb is a trusted online gaming platform in Bangladesh. We believe responsible gaming is not just a rule — it is our core responsibility to every member. Gaming can be an enjoyable form of entertainment, but if it gets out of control, it can become harmful.

That is why we have built several safety tools into our platform — such as deposit limits, self-exclusion, time-outs, and reality checks. If you feel that gaming is affecting your daily life, our 24/7 live chat support team is always here for you.

Remember — to play on wendb you must be 21 years of age or older. This is not just a rule; it reflects our responsibility to society.

Important Warning

Online gaming is a recreational activity. Do not treat it as a source of income.

  • Only play with money you can afford to lose.
  • Never gamble with borrowed money.
  • Do not chase losses by placing larger bets.
  • Prioritise spending time with family and friends.

Our Safety Tools

Use the features below to keep your gaming experience safe on the wendb platform. These tools are completely free and can be activated at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it will not be possible to deposit more than that amount. This helps you keep your spending in check.

Self-Exclusion

If you want to take a break from gaming for a period of time or permanently, use the self-exclusion feature. You can choose anywhere from 30 days up to a permanent break.

Time-Out Feature

Take a time-out from 1 day up to 6 weeks. During this period your account will be temporarily suspended, but it will be restored automatically once the period ends.

Reality Check

You will receive a reminder at set intervals letting you know how long you have been playing. This is a helpful tool for building awareness of your session time.

Account Lock

If you feel there is a security concern with your account or you need a complete break from gaming, contact our support team to lock your account immediately.

24/7 Support

Our Bangla-speaking support team is always here for any gaming-related concern. Contact us via live chat — our experienced team is always ready to help.

Age Verification and the 21+ Rule

To register on wendb and play any game, you must be 21 years of age or older. This is a mandatory condition of our platform.

During account verification we may ask for a National ID (NID) or other valid identity document to confirm your age. If evidence is found that a minor is using an account, that account will be closed immediately.

Keep your login details secure so that no underage family members can access your account. Never share your password with anyone.

For users aged 21 and above only

Age Verification Process

  • You must provide your date of birth at registration.
  • Identity verification is required before your first withdrawal.
  • National ID (NID), passport, or driving licence are accepted.
  • Withdrawals will be on hold until verification is complete.
  • Providing false information will result in permanent account suspension.
  • Attempting to open an account in the name of a minor is a punishable offence under the law.

Signs of Problematic Gaming

If you notice the signs below, it means gaming is having a negative impact on your life. Ask yourself honestly.

Financial Signs

  • Spending more money on gaming than you can afford.
  • Taking out loans or asking family for money to fund gaming.
  • Placing larger bets in an attempt to recover lost money.
  • Using money meant for bills or daily essentials on gaming.

Mental and Social Signs

  • Feeling anxious or restless when not gaming.
  • Hiding your gaming from family or friends.
  • Neglecting work, studies, or social life.
  • Repeatedly failing in attempts to stop gaming.

Help Yourself

If you feel gaming is getting out of control, take the steps below.

1

Acknowledge It

Admitting the problem to yourself is the first and most important step. There is nothing to be ashamed of — it takes courage.

2

Set Limits

Go to your wendb account settings and activate a deposit limit or time-out. This step is immediate and effective.

3

Contact Support

Let our 24/7 live chat team know. They will help you set up self-exclusion or an account lock on your account.

4

Talk to Family

Tell someone you trust. Support from family or friends plays a major role on the path to recovery.

5

Choose Alternative Activities

Focus on positive activities like sports, reading, or spending time with family.

Contact Us for Support

The wendb responsible gaming team is always here for you. Reach out through the methods below for any question, concern, or request for help.

  • Live Chat: Chat with us in Bangla via 24/7 live chat from any page on the website.
  • Email: [email protected] — we will reply as soon as possible.
  • Account Lock: Request an immediate account lock via live chat.
  • Self-Exclusion: Activate it directly from your account settings.

All responsible gaming requests are handled with the highest priority and complete confidentiality.

Tips for Safe Gaming

Plan a Budget

Set a fixed budget before you start gaming. Once that amount is used up, stop playing for the day — regardless of the situation. Sticking to a budget is the foundation of responsible gaming.

Set a Time Limit

Decide in advance how much time you will spend gaming each day or week. Set an alarm or reminder and stick to that time limit strictly.

Consider Your Mental State

Do not game when you are stressed, angry, sad, or tired. Your decision-making ability is reduced in these states and the risk of uncontrolled spending increases.

Think of Gaming as Entertainment

Gaming is a recreational activity — like watching a film or eating out at a restaurant. Never think of it as a source of income or a solution to financial problems.

Keep Your Account Secure

Never share your password or login details with anyone. Be careful that underage family members cannot access your account.

Review Your Transactions

Check your deposit and withdrawal history every week or month. This gives you a realistic picture of your gaming spending.

Questions and Answers about Responsible Gaming

Go to the "Responsible Gaming" section in your account settings and select the self-exclusion option. You can take a break for 30 days, 90 days, 6 months, or permanently. If you need direct help, contact our 24/7 live chat — we will take action immediately.

Yes, but reducing the limit takes effect immediately. A waiting period (cooling-off period) applies to requests to increase the limit — this is intentional, to prevent impulsive overspending.

No, your account balance and bonuses remain completely safe during the time-out period. Once the period ends, you can access your account normally. However, after a self-exclusion you will need to contact us to reactivate your account when the period is over.

If verification shows the account holder is under 21, the account will be closed immediately and no deposited funds or winnings will be paid out. Registering with false information is a punishable offence under the law.

We take complaints from family members seriously. Write to [email protected] or let us know via live chat. The matter will be investigated confidentially and necessary action will be taken on the relevant account.

When the reality check is enabled, a pop-up message will appear after a set amount of time while you are playing. It shows the duration of your current session and your wins and losses during that session. This helps you make informed decisions.

Enjoy Safely — with wendb

Play responsibly, play with enjoyment. Check our FAQ to learn more or contact support directly.

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