wendb Privacy Policy
Your personal information is completely safe with us. Here we transparently explain how wendb collects, stores, and uses your data.
Introduction and Scope
wendb is a trusted online gaming platform in Bangladesh. We give the highest priority to our users' privacy. This Privacy Policy ("Policy") sets out how wendb collects, stores, processes, and protects your personal information.
This Policy applies to the wendb website, mobile platform, and all related services. By registering on or continuing to use our platform, you consent to all the terms of this Privacy Policy. Please read this Policy carefully. If you have any questions, contact our support team.
Our Privacy Policy may be updated from time to time. When changes are made, we will update the "Last Updated" date at the top of this page, and you will be notified of significant changes by email.
1 What Information We Collect
wendb collects user information in several ways. A detailed explanation is provided below:
1.1 Identity and Contact Information
At the time of registration, we collect the following information from you:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Present and permanent address
1.2 Financial Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
1.3 Gaming Activity Information
Information collected automatically while using the platform:
- Gaming history and betting records
- Bonus and promotion usage details
- Login times and session duration
- Preferred game categories and games
1.4 Technical Information
Information related to your device and connection:
- IP address and device identifier
- Browser type and operating system
- Cookies and local storage data
- Website navigation patterns and click data
2 Purpose of Data Use
wendb uses your collected information only for defined legitimate purposes. No information is used unnecessarily or without permission.
- Account Management and Verification: Information is used to confirm your identity and keep your account secure.
- Transaction Processing: Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Service: We contact you via live chat and email to resolve your issues and answer your questions.
- Promotions and Bonus Offers: Relevant bonuses and offers are sent based on your gaming preferences. You can opt out of these messages at any time.
- Platform Improvement: User behaviour is analysed to improve our service quality and add new features.
- Fraud Prevention: Information is reviewed to detect and prevent account hacking, money laundering, and other illegal activities.
- Legal Compliance: Necessary information is retained to comply with applicable laws and regulations.
- Responsible Gaming Support: Information is used to identify problematic gaming behaviour and provide the necessary support.
3 Data Sharing and Disclosure
wendb does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Service Provider Partners
Necessary information is shared with trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. They operate under strict confidentiality agreements.
Disclosure for Legal Reasons
We may be legally required to disclose information to authorities under a court order, government investigation, or applicable legal obligation.
Fraud Prevention
Necessary information may be shared with relevant authorities or industry partners to detect cybercrime, fraud, or money laundering.
Important Note
Before sharing information with third parties, we ensure they have put in place adequate data protection measures. We never sell your information to third parties for marketing or advertising purposes.
4 Cookies and Tracking Technologies
wendb uses cookies and similar technologies to improve your experience. We use three types of cookies:
Essential Cookies
These cookies are essential for the platform to function correctly. They store login sessions, security tokens, and cart information. They cannot be disabled.
Analytics Cookies
Used to measure website traffic and understand user behaviour. This information is stored in aggregated form and is not used to identify any specific individual.
Preference Cookies
Stores your language preferences, display settings, and other customisations so you do not have to set them up again on each visit.
You can control or delete cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.
5 Data Security Measures
wendb applies the highest industry-standard security measures to protect your information. Our security layers are described below:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorised access and cyber attacks.
Two-Factor Authentication
An additional verification layer is available to enhance account security.
Regular Security Audits
Our systems are regularly tested by security experts.
User Responsibility
While we ensure the highest level of security, it is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity. Never share your password or OTP with anyone.
6 Data Retention Period
wendb retains your information for as long as necessary or legally required. Retention periods vary by type of information:
Account Information
Retained while your account is active and for a defined period after account closure to meet legal requirements.
Financial Transaction Records
Financial transaction records are retained for an extended period to comply with financial regulations and tax-related laws.
Support Communications
Customer service conversations and issue resolution records are retained for a defined period to improve service quality.
Browsing and Cookie Data
Technical logs and cookies are retained for a relatively short period and are deleted automatically.
7 Your Rights
You have the following rights regarding your personal information. To exercise these rights, contact our support team:
Right to Access
You may request to see what information we hold about you. We will provide you with the complete information within a specified timeframe.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. You can also update some information yourself in your account settings.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. You can unsubscribe from promotional emails at any time.
To exercise these rights or to make any data-related request, contact us using the methods below.
8 Protection of Minors
Age Verification Policy
wendb strictly prohibits registration and use by anyone under the age of 21. Our platform is for adults aged 21 and over only. We verify age at the time of registration and collect national ID card information.
We never knowingly collect information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed. Parents and guardians may contact us with concerns related to age verification for their child.
9 Policy Changes and Updates
Change Process
wendb may update this Privacy Policy from time to time. Policy changes may occur due to changes in business operations, adoption of new technologies, or legal requirements.
For significant changes, we will send a notice to your registered email and update the date at the top of this page. Continuing to use the platform after changes are made will be considered your agreement to the updated Policy.
If you object to a policy change, you may request to close your account.
10 Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, please contact us. Our dedicated privacy team will process your request promptly.
Support and Contact
Live Chat: 24/7 Bengali support available
Email: [email protected]
Hours: 24 hours a day, 7 days a week (BST, UTC+6)
After receiving a privacy-related request, we typically respond within business days.